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Last Updated: October 14, 2025
We accept the following payment methods: • Credit Cards: Visa, Mastercard, American Express • Debit Cards • PayPal • Bank Transfers (for bookings over $1,000) • Installment Plans (available for select packages) All transactions are processed through secure, encrypted payment gateways. We do not store your full credit card information.
For most bookings: • A deposit of 30% is required at the time of booking • The remaining balance is due 30 days before departure • Full payment is required for bookings made within 45 days of departure For luxury and VIP packages, different payment terms may apply and will be communicated at the time of booking.
All prices are quoted in US Dollars (USD) unless otherwise stated. If you pay in a different currency, the exchange rate will be determined by your payment provider at the time of transaction. We are not responsible for any exchange rate fluctuations or fees charged by your bank or payment provider.
Cancellations must be made in writing to info@moexperiences.com. The following cancellation fees apply: • 60+ days before departure: Full refund minus 10% processing fee • 30-59 days before departure: 50% refund • 15-29 days before departure: 25% refund • Less than 15 days before departure: No refund Some special packages and promotional offers may be non-refundable. These will be clearly marked at the time of booking.
Approved refunds will be processed within 14 business days of receiving your cancellation request. Refunds will be issued to the original payment method used for the booking. Please note: • Bank transfers may take 5-10 business days to appear in your account • Credit card refunds may take 1-2 billing cycles • Processing fees are non-refundable
We strongly recommend purchasing comprehensive travel insurance to protect against unexpected cancellations, medical emergencies, trip interruptions, and other unforeseen circumstances. Travel insurance may provide coverage beyond our standard cancellation policy.
In cases of force majeure (natural disasters, pandemics, war, terrorism, etc.), we will work with you to reschedule your trip or provide a credit for future travel. Refund policies in these situations will be handled on a case-by-case basis in accordance with our suppliers' policies.
Changes to confirmed bookings may incur fees: • Name changes: $50 per person • Date changes: Subject to availability and supplier fees • Itinerary changes: Depends on the nature of the change All change requests must be made in writing and are subject to availability.